Terms of Use

Mirabella Transatlantic provides strategic advisory services and digital products related to international relocation planning, residency pathways, immigration sequencing, and cross-border financial preparedness.

Mirabella is a relocation advisory, not a law firm or other regulated professional services provider. We do not offer legal, immigration, tax, accounting, or financial advice or representation. All services, products, and content — including questionnaires, personalized assessments, consultation or discovery calls, written materials, and referrals — are strictly informational and advisory in nature.

Visa and citizenship eligibility, residency rights, and immigration outcomes are determined solely by the relevant governmental authorities and are subject to change at any time. While we make reasonable efforts to ensure accuracy and relevance, we make no guarantees regarding eligibility, visa approval, processing timelines, residency status, or governmental decisions.

Clients are solely responsible for obtaining qualified legal, immigration, tax, and financial advice from appropriately licensed professionals before making decisions or submitting applications. By using our services or products, you acknowledge that:

— Final eligibility determinations rest with governmental authorities, not with Mirabella.

— You are responsible for verifying all information with qualified professionals before acting on it.

— Mirabella is not liable for decisions, applications, delays, denials, or outcomes related to visas, residency, or citizenship.

Write to us at contact@mirabellatransatlantic.com for current pricing. Prices are stated in USD unless otherwise specified and are exclusive of applicable taxes. We do not collect VAT or sales tax on behalf of clients; clients are responsible for any taxes applicable in their own jurisdiction.

We reserve the right to update pricing at any time. Price changes do not affect bookings or engagements already confirmed in writing.

Services delivered under a Letter of Engagement are governed by the payment terms set out in that document, including deposit, final payment, and early termination provisions. By signing the Letter of Engagement, you explicitly consent to work commencing before the expiry of any applicable statutory withdrawal period. Invoices are payable within 7 days of issuance unless otherwise agreed in writing. We reserve the right to suspend services where payment is overdue.

Strategy Calls must be booked and paid for at least 5 business days before the scheduled meeting time. Prior to booking, clients must submit up to three questions for review and approval to ensure the requested scope can be addressed within the available time. Payment is due in full at the time of booking and non-refundable once work has commenced. By completing your booking, you explicitly consent to work on your session commencing before the expiry of any applicable 14-day withdrawal period.

Rescheduling requests must be submitted in writing at least 24 hours before the scheduled session time. Requests received within 24 hours will be accommodated where possible but cannot be guaranteed.

If a client does not attend a scheduled session, Mirabella will deliver written responses to the submitted questions by email, at which point the engagement is considered complete. A new booking and payment are required for any subsequent consultation.

Payment is due in full at the time of purchase and non-refundable once work has commenced. By completing your purchase of a personalized assessment, you explicitly consent to work commencing before the expiry of the statutory 14-day withdrawal period. For standardized digital products delivered immediately upon purchase, you explicitly consent to immediate delivery.

You agree to:

— Provide complete, accurate, and up-to-date information and notify us promptly of any relevant changes to your circumstances.

— Respond to our communications in a timely manner.

— Independently verify all legal, tax, and regulatory matters with qualified professionals before taking action.

— Comply with all applicable laws in your jurisdiction.

We are entitled to rely on information you provide without independent verification. Inaccurate or incomplete information may affect the quality of services delivered and shall not give rise to liability on our part.

All deliverables, digital products, frameworks, templates, and materials produced by Mirabella remain the intellectual property of Harlow & Co. AB. Upon full payment, you receive a personal, non-transferable license to use such materials solely for your own relocation planning. You may not reproduce, distribute, publish, or share our materials with third parties without our prior written consent. Website content is similarly protected by applicable intellectual property law.

Mirabella uses AI-assisted tools in the delivery of its services and products. We are committed to transparency about how these tools are used.

We use AI note-taking software during meetings to generate internal notes, summaries, and action items. Please note that you will not always be alerted, verbally or visually, when the AI note-taker is active. These notes are used solely for recordkeeping, follow-up, and service delivery and are not shared externally except as described in our Privacy Policy. You may opt out of AI note-taking at any time by notifying us in writing before a session begins.

We may use AI tools to support research, drafting, and analysis in preparing written deliverables. All AI-assisted work is reviewed, edited, and verified by a human advisor before delivery.

We select reputable tools and take reasonable steps to ensure they meet appropriate standards for confidentiality and data protection. These tools are operated by independent providers whose internal data practices we cannot fully control. See our Privacy Policy at www.mirabellatransatlantic.com/privacy for further detail.

To the fullest extent permitted by Swedish law, Mirabella's total liability arising out of or in connection with these Terms or our services shall not exceed the total fees paid by you for the specific service or product giving rise to the claim.

We are not liable for:

— Loss or damage resulting from incomplete, inaccurate, or delayed information provided by you.

— Changes in immigration laws, regulations, or administrative procedures.

— Decisions made by immigration authorities or other governmental agencies.

— Actions, advice, or services of third-party professionals or providers.

— Your failure to obtain independent legal, tax, or professional advice.

— Indirect, incidental, consequential, special, or punitive damages, including loss of income, missed opportunities, application fees, or relocation costs.

— Circumstances beyond our reasonable control.

You acknowledge and accept that relocation across jurisdictions involves inherent uncertainty beyond Mirabella's control.

You agree to indemnify and hold harmless Mirabella and Harlow & Co. AB from any claims, losses, or damages arising from your breach of these Terms, your misuse of our services or products, or your reliance on our advice without obtaining independent professional verification where recommended.

Personal data is processed in accordance with the GDPR and applicable Swedish data protection law. Full details are set out in our Privacy Policy at www.mirabellatransatlantic.com/privacy. You may exercise your data subject rights at any time by writing to us at contact@mirabellatransatlantic.com.

Mirabella treats all non-public personal, financial, and immigration-related information shared by clients as strictly confidential. We use such information solely for the purpose of delivering the services or products purchased, which may include sharing relevant information with vetted third-party professionals — such as legal, tax, financial, or relocation specialists — where necessary to perform our services or evaluate whether a referral is appropriate. We do not share client information beyond what is reasonably necessary for those purposes.

This obligation survives termination of the agreement. It does not apply to information that is publicly known, independently developed by us, or required to be disclosed by law, regulation, or governmental authority.

Mirabella may engage sub-contractors to assist in the delivery of services. Where we do so, we remain fully responsible for the quality and delivery of all work product, as if performed by us directly. We do not pass your engagement or your data to any sub-contractor without ensuring they are bound by confidentiality obligations consistent with those in these Terms.

For scoped engagements, termination and any applicable fees or refunds are governed by the terms set out in the applicable Letter of Engagement.

For Advisory Sessions and personalized digital assessments, payment is non-refundable once work has commenced, as described in Section 3. Because you explicitly consent to work commencing before the expiry of the statutory 14-day withdrawal period, you acknowledge that the right of withdrawal — and your right to a refund on that basis — is forfeited once work has begun.  

For standardized digital products delivered immediately, no refund is due where you have consented to immediate delivery and the right of withdrawal has been waived in accordance with Section 3.

We reserve the right to suspend or terminate access to our website, products, or services in cases of misuse, material misrepresentation, or breach of these Terms. Termination does not affect any accrued rights or obligations of either party.

Neither party will be considered in breach for delays caused by events outside their reasonable control — including government action, natural disaster, armed conflict, pandemic, or infrastructure failure. If such circumstances last more than 60 days, either party may terminate the affected engagement in writing.

For scoped engagements governed by a Letter of Engagement, the consequences of force majeure termination — including any applicable fees or refunds — are set out in that Agreement. For Advisory Sessions and digital products, fees already paid remain non-refundable, consistent with Section 3 above.

These Terms are governed by Swedish law. Any dispute arising out of or relating to these Terms or our services that cannot be resolved between the parties directly will be finally determined by the Swedish general courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance. Proceedings will be conducted in English and shall be final and binding.

We may update these Terms from time to time. Material changes will be notified via our website with an updated effective date. Continued use of our website, products, or services after such changes constitutes acceptance of the revised Terms.

These Terms, together with any applicable Letter of Engagement and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior discussions or representations. Any waiver of a provision must be made in writing and does not constitute a waiver of any subsequent breach.

For any questions, requests, or complaints relating to these Terms, please contact:

Post: Frances Harlow / Harlow & Co. AB, Bohusgatan 31, 116 67 Stockholm, Sweden

Email: contact@mirabellatransatlantic.com